JOB OPPORTUNITIES
CALL CENTER AGENT
We are looking for ambitious, well-organized candidates with solid telephone skills. This is a call center position so we are contacting a wide range of individuals and professionals on behalf of various companies. Our sales agents must have the confidence, determination and ability to intelligently converse with all clients and prospective clients. There is exceptional growth and development opportunity for our agents. We are seeking talented representatives to assist the company’s leadership team in the delivery of exceptional customer experiences on behalf of our clients.
Duties and Responsibilities:
- Respond to customer inquiries (via telephone, email, social media and other mediums according to assigned team requirements)
- Provide exceptional service to customers during each interaction
- Address customer concerns and inquiries
- Provide services to customers as required by company standard operating procedures
- Provide solutions to customers that addresses their needs
- Adhere to all company guidelines regarding the delivery of service to customers
- Escalate problematic customer issues to management according to standard operating procedures
- Properly document each customer interaction according to company standard operating procedures
- Maintain an excellent on-time attendance record (schedule adherence)
- Adhere to company quality assurance guidelines and standard operating procedures
- Act with the highest levels of integrity and professionalism in each customer interaction
Requirements:
- Minimum 3 Caribbean Examination Council (CXC) passes, or equivalent qualifications.
- Customer Service experience in a call center or similar business environment is preferred but not a must.
- Excellent Customer Service skills
- Excellent written and verbal communication skills
- Exhibit exceptional phone etiquette and professionalism
- Must be able to demonstrate computer proficiency
- Must be able to type a minimum of 25wpm or more
- Must be able to work ANY Full-Time Shift including weekends and holidays
- Must be able to submit to a Criminal Background Check and Drug Screen
- Must have a bank account with an established Commercial Bank
Must be 18 years old with a valid Jamaican ID, birth certificate, TRN and NIS card to apply.